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If you received a defective/incorrect item, please email our Customer Service Team at firstname.lastname@example.org. A picture of defective/incorrect item is required for us to process the exchange. We will reply with a return order number within 1-2 working days. Kindly include return order number on your package. Package without return order number will not be processed.
For all return/exchange parcels being sent back to Bynd Artisan, please send it to following address:
Bynd Artisan Pte Ltd
37 Jalan Pemimpin
Please also provide an image of Certificate of Postage (COP)/ Registered Article (RA) tracking receipt or DHL Airway Bill number within 14 working days from the date the parcel was delivered. Bynd Artisan will refund mailing cost incurred in the return/exchange in the form of store credits which can be used to discount the next purchase. Please note that a registered account with Bynd Artisan is required to receive store credits.
An exchange under “Defective or Incorrect Item Received”* can only be performed for product of the same colour and size but is subject to availability. In the situation that item is out of stock, Bynd Artisan will refund full amount paid in the form of store credits.
Bynd Artisan does not accept return and exchange of standard merchandise (i.e. non-customised) that does not fall under “Defective or Incorrect Item Received”. For customised merchandise, it is strictly non-returnable and non-exchangeable considering its unique nature. Please carefully review your order before confirming.
Bynd Artisan is only liable for an exchange when item is purchased directly from Bynd Artisan. Any merchandise that is purchased from a third party is not entitled to an exchange under our policy.
*An exchange is only valid for item that is in its original condition (unused, unworn and complete) and packaging (without any postage labels). For garments and clothing, there may be a variance of 0.5 – 1inch in measurements provided and this does not constitute as a defect. In the case that aforementioned requirements are not met, the exchange will be rejected and mailing cost involved will not be refunded via store credits.