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Ordering Information

Ordering Information

Placing an order

After you have added an item to your shopping cart, you can review your selections to update quantities, change or remove items and/or colours. Upon review, you can either continue shopping or proceed to check out and place your order. You can checkout either as a guest or by registering an account with us.

After you click “Submit Order”, a confirmation message with an order number will be sent to your registered email. If you have an account, you can also view the history of your orders by logging in to your account.

By placing your order, you make an offer to us to purchase the product that you have selected. In relation, you are also separately creating a contract with Bynd Artisan to arrange for the delivery of the purchased products to your designated address.

If the item that you ordered is either out of stock due to an inventory error or unforeseen delays by the manufacturer, you will be contacted within 2 working days* by email. The unavailable item will be cancelled from your order and you will be refunded in the form of store credits which can be used to discount the next purchase. Please note that a registered account with Bynd Artisan is required to receive store credits.

For change of delivery address, please contact us via email within 24 hours from time of order placed.

Bynd Artisan & its affiliates reserve the right to reject service, terminate accounts or cancel orders in their sole discretion.

Payment, Pricing & Promotions

Payment is online via Paypal (Visa, Mastercard, Discovery & Amex). PayPal protects the buyer's information as no financial information is transmitted. A confirmation email is sent out by PayPal for each transaction conducted in this way. 

All prices are listed in either SGD or USD depending on currency chosen for webstore. However, please note that final payment via Paypal is in SGD regardless of currency displayed. Bynd Artisan reserves the right to change the prices at any time without prior notice.

Discount codes are only valid for a stated period of time; they will not be accepted after expiration date.

Delivery 

We will need 1 to 2 working days to pack and dispatch your parcel to the selected service providerAs we experience high volume of sales during Christmas, we will need 3 to 5 working days to pack and dispatch your orders. 

Local delivery is free of charge for orders above SGD$100. 

Overseas delivery is free of charge for orders above USD$100.

The price of postage includes handling fees. 

Please refer to the following sections for more information on the different services provided. 

I. Local Courier Service

All local orders will be dispatched via Feng Nian. The delivery cost is shown in our check-out page during the check-out process. Your tracking number will be sent to you within 1 to 2 working days once your parcel has been delivered. The courier will deliver the parcel within the next 3 working days after it has been processed for delivery. Please note delivery window may be extended during peak season ie. Christmas. Kindly only place order if delivery window is acceptable. 

There will also be an additional charge for re-delivery should nobody be present to receive the package. Please provide your contact number under the address selected upon checkout so the courier can reach you in any unforeseen circumstances.

Courier charge is waived for purchase of $100 and above. 

II. Overseas Courier Service

All overseas orders will be dispatched via DHL Worldwide Express. The delivery cost is shown in our check-out page during the check-out process. Your tracking number will be sent to you within 1 to 2 working days once your parcel has been delivered. Your order will be delivered to your shipping address within 5 to 7 working days. Orders are not shipped on weekends or public holidays. 

Once the order reaches your country, it may take several days for your shipment to be cleared through customs. Customs clearance varies by country and is at the discretion of the customs agency in the destination country.

We will, to our reasonable efforts, ship your order according to the estimated delivery time provided. But we do not guarantee that we will deliver within this time frame. Estimated delivery time may vary or change due to circumstances beyond our control. Bynd Artisan will not be liable for any delay or inability to deliver your order within the estimated time frame.

Risk & Title of your goods passes to you on the date and time of delivery of your order to our nominated shipping agents. It is the responsibility of the customer to notify Bynd Artisan of any change in delivery address.

If you have not received your order after the estimated delivery time, please contact us. You can track the delivery status of your order by logging in to your account.

*Working days refer to Monday - Friday only (excluding public holidays).

IV. Taxes & Duties (Applicable for III. Overseas Courier Service only) 

The international shipping charge is not inclusive of customs duties/taxes, which may be charged separately by the carrier.  All applicable customs fees, taxes and duties will be borne by the customer. 

Customs authorities require that we declare the value of your order on your package. It is the sole discretion of the custom agents to release your package.

Delivery Summary 

 

  Local

  Overseas

  Local Courier/Speedpost

  For all orders

  Free if order value > SGD$100

  Not Applicable

  DHL

  Not Applicable

  For all overseas delivery

  Free if order value > USD$100